HP Ink Advantage 3835 3-in-1 will not power on although power is going through. No lights on console

[icando]

HP Ink Advantage 3-in-1 printer

[Kuroi_Kenshi]

Hi @icando,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the "power-on" issue on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Connection

Verify Power Cord Connection:

• Ensure the power cord is securely connected to the back of the printer and to a functioning power outlet.
• Try plugging the printer into a different power outlet to rule out issues with the outlet.

Inspect the Power Cord and Adapter:

• Check for any visible damage to the power cord or adapter. If damaged, replace with an appropriate HP power cord and adapter.

Reset the Printer

1. Perform a Hard Reset:
   • Unplug the power cord from the printer and the wall outlet.
   • Wait for at least 60 seconds.
   • Plug the power cord back into the wall outlet and then into the printer.
   • Press the power button to turn on the printer.

Resolve Power Button Issues

1. Check Power Button Functionality:
   • Press and hold the power button for about 5 seconds to see if it responds.

Verify Electrical Power

1. Evaluate Power Supply:
   • If the printer is connected to a surge protector or power extension, try connecting it directly to the wall outlet to see if this resolves the issue.

Internal Hardware Issue

1. Check for Internal Issues:
   • If none of the above steps work, there might be an internal hardware issue preventing power from reaching the printer's components.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,