HP Ink Tank 115 Not Printing On Windows 10

[EdBac]

I have downloaded and installed it110_Full_WebPack_47.1.4154 for my HP Ink Tank 115 using Windows 10 64Bit.

The printer prints fine using NOTEPAD and when using the HP software to calibrate or align the cartridge.

However, it does not print from Word/Excel and even the print test page option gives out a TEST PAGE FAILED TO PRINT error.

I have:

1. Repaired OFFICE
2. Uninstall and reinstalled the printer driver full pack installer.

[Raj1788]

@EdBac

Welcome to the HP Community

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-ink-tank-110-series/18165165/model/181... to InstallHP Ink Tank 110 Printer Series Full Software Solution.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[EdBac]

Thanks. I did this and it's still the same. The doctor couldnt find an issue and a test print from the doctor works (print from notepad, google docs works too). However, i still could get a successful tedt print from the built in windows utility or pri t from any MS Office app.

What fixed mu issue: i ran windows update and installed all available updates. Issue was fixed after the update restart.

[Raj1788]

@EdBac

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)