HP Ink Tank 315 error on paper jam

[ChadzkyPTO]

I bought a brand new printer HP Ink Tank 315. I have downloaded and installed the application software IT315 for Windows 10 64 bit. Now my problem is every time it prints about 4 to five copies. The red light blinks and the error says paper loading error. I am using substance 20 copy paper but the error is intermittent and I am annoyed on this printer. Please help me.

[TEJ1602 · Accepted solution]

@ChadzkyPTO, Welcome to HP Support Community!

Are you able to make multiple copies on the printer?

You can try troubleshooting steps from this document.

If the issue persists, it could be a hardware failure and you can try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - select your preferred option

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[ChadzkyPTO]

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@TEJ1602 wrote:

@ChadzkyPTO, Welcome to HP Support Community!

Are you able to make multiple copies on the printer?

You can try troubleshooting steps from this document.

If the issue persists, it could be a hardware failure and you can try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - select your preferred option

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

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I tried all the above instructions and for now I can print about 20 multiple copies but it remains to be seen. I have already printed 40 copies on a 8.5 in. x 13 in. substance 20 bond paper and it worked well. I am now out of ink so I have to purchase refill ink but it will take sometime becuse I have to order from another city as the shop here in our place doesnt have on stock as it is a new product

[TEJ1602]

@ChadzkyPTO

Take your time and try printing again. Let me know if you need any further assistance.

Keep me posted.

Cheers 🙂

[ChadzkyPTO]

I have already tried all the suggestions and all troubleshooting methods but still the error or false error persists. There must be a glitch on the software or just truly a factory defect. I know troubleshooting on printers and I already have experience in printer servicing but I his one, I'm fed up and I will NOT recommend buying your product HP Inktank 315 to my company/office if you will not be able to resolve this error. It is very annoyong. After 5 to 10 pages of printing, the printer reports a false paper jam error. 

[atharva_gp]

@ChadzkyPTO,

I am replying on behalf of @TEJ1602, as she is unavailable for the day.

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).