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‎12-02-2018 09:32 AM

HP Recommended

@guitaric60

 

It sounds like the wireless router is blocking or not able to forward multicast packet (Bonjour). Please contact your internet service provider or router manufacturer and check if the router is able to forward multicast packet. 

Senan6806


I am an HP Employee

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‎09-20-2019 04:44 PM

HP Recommended

@guitaric60 

One possibility is that the printer's server certificate has expired. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
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