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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Microsoft Windows 10 (64-bit)

The on button is lit, the attention button is flashing.  I have tried reset, clear paper jam, test ink bar and all the tasks in the help feed.  It still will not print - nor can it be turned off without unplugging the unit.  It will not print a test page.  Can anyone provide help with this?

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