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‎12-30-2017 10:45 AM

HP Recommended
Product: HP Instant Ink series
Operating System: macOS 10.12 Sierra

I signed up for Instant Ink when I purchased my printer over a year ago. It is an inkjet printer (HP Officejet Pro 8610 e-All-in-One Printer), but I do more printing on our laser printer, so I have yet to insert all Instant ink cartridges. I replaced the Magenta cartridge a couple of months ago, and I have had error messages pop up daily stating there are problems with the cartridge (either missing or damaged), but I have done all possible troubleshooting. The number on the cartridge is C2P59A, and it is a 951. Unfortunately, it states the warranty ended 09/2017, but I barely used it, if at all. I know my printer works fine, but I’m not sure how to exchange that cartridge for one that works. Can anyone please help me? There doesn't seem to be an easy way to exchange this. Thank you!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2017 12:46 PM

HP Recommended

The document here has information on getting replacement cartridges for Instant Ink.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎12-30-2017 12:46 PM

HP Recommended

The document here has information on getting replacement cartridges for Instant Ink.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎12-30-2017 12:53 PM

HP Recommended

Sounds like I just need to contact Support via Chat during business hours. I'll try that next week. Thank you!

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