HP Instant Ink Cartridge error

[lisa_w74]

The Instant Ink  black cartridge I received months ago does not work in my printer, I get the "remove and reinstall" error and have tried all of the troubleshooting tips  I've read on the forums. The black cartridges that I have purchased on my own from Target in the interim have worked just fine so it seems  it is a cartridge issue. How do I get a replacement black cartridge shipped to me?

Thank you!

[A4Apollo]

Hey there! @lisa_w74, 

To isolate the issue you need to try few troubleshooting steps before we can replace the ink cartridge.

Make sure the ink cartridges are correctly installed

Clean the electrical contacts

Refer this article to further troubleshoot ink cartridge issues with the printer. Click Here

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com”.

Please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Hope this answers your query!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!