HP Instant Ink Problem

[dtgear]

My printer recently stopped working. When I try to print I get an error message "HP Instant Ink Problem" Cannot print, visit www.hpinstantink.com

When I go to HP Instant Ink. My account shows 2 printers:

1. HP 6954 that is subscribed to Instant Ink, but not connected to the internet

2. HP 6950 that is not subscribed to Instant Ink, but is connected to the internet

I only have a 6954.

I tried adding the 6950 to my plan, but it will not let me.

[Sneha_01]

Hi @dtgear

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support