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‎01-24-2021 09:18 AM

HP Recommended
Product: HP Envy5020
Operating System: Microsoft Windows 10 (64-bit)

Hi, A really odd issue here. I signed up to HP Instant ink last year. I recently pulled my printer out of the box again and set it up on a new network (as i have moved address 4 months ago).

 

The printer is working ok however when I try and login to my HP instant ink account it gives me an error "account not recognised". I have gone through the forgot username and entered my email but it still get an error "account not recognised...set up new account".

 

I have had to set up a new account just to post here, however, this needs to be resolved as you have been deducting payment through direct debit for one year! so my account should be somewhere?! Can you please resolve asap please.

Category:
1 person had the same question
1 REPLY 1

‎01-29-2021 04:13 AM

HP Recommended

@SkLFC

 

Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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