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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-24-2018 04:28 AM

HP Recommended
Product: OfficeJet 6550
I have been paying for instant ink since March 2017, and since then I have not received one shipment of ink!!!!!

I need ink, but I dont see in the page that a future shipment is scheduled but the billing and count of pages is up to date

The printer is connected and online, in the website so How can I get the Ink!!!!
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2018 05:28 PM

HP Recommended

 

@Csantamaria5

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) 😉 

 

I reviewed your concern and the entire conversation, did some research and here's what you need to know:

 

Will I get cartridges every month?

No, you will only get cartridges when your printer tells us you need them. HP Instant Ink cartridges are extra high capacity, and they contain months-worth of ink depending on your usage. You can print as much as you want as long as you are enrolled in HP Instant Ink.

 

The cartridges are automatically shipped when your printer is close to running out of ink, you can still use it with the reserved ink before the cartridges reach your place.

 

Although, since you are in need of the cartridges and you've been waiting long, I've placed an order with a priority shipment and it should be delivered to you within 2-3 days.

 

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎07-24-2018 10:03 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎07-24-2018 04:26 PM

HP Recommended

@Csantamaria5

 

Welcome to HP Support Forums. 🙂

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that your HP Officejet 6500 All-in-One Printer is enrolled for the instant ink service and you have not received the ink cartridges. Not to worry, I'll be glad to assist you with this case.

 

Since the instant ink account information is confidential, I have sent you a private message asking for your instant ink account information. This information will help me to assist you further.

 

Please feel free to reply. 

 

Cheers! 🙂

Was this reply helpful? Yes No

‎07-25-2018 04:44 AM

HP Recommended
Great, I just replied
Thank you
Was this reply helpful? Yes No

‎07-25-2018 05:28 PM

HP Recommended

 

@Csantamaria5

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) 😉 

 

I reviewed your concern and the entire conversation, did some research and here's what you need to know:

 

Will I get cartridges every month?

No, you will only get cartridges when your printer tells us you need them. HP Instant Ink cartridges are extra high capacity, and they contain months-worth of ink depending on your usage. You can print as much as you want as long as you are enrolled in HP Instant Ink.

 

The cartridges are automatically shipped when your printer is close to running out of ink, you can still use it with the reserved ink before the cartridges reach your place.

 

Although, since you are in need of the cartridges and you've been waiting long, I've placed an order with a priority shipment and it should be delivered to you within 2-3 days.

 

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎07-26-2018 04:29 AM

HP Recommended
I appreciate your follow magic powerless Genie, lol
Thank you!
Was this reply helpful? Yes No

‎07-26-2018 10:25 AM

HP Recommended

 

@Csantamaria5

Thank you for the update,

 

I'm glad I could be of assistance, though magic powerless 😉

That said, if you have any other queries, feel free to get back to us.

 

Take care and have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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