HP J4680 unable to print the colore RED

[agalt29]

Recently my HP Officejet J4680 doesn't print color the RED.  I have tried changing the ink cartridge and cleaning the head, but every time I print in color, it  yellow.  Can somebody help me solve this problem?  Thank you.

[Betty0610]

@agalt29

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!