-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP LaserJet CP5225 -- Custom Paper Size on Windows

Create an account on the HP Community to personalize your profile and ask a question
08-04-2023 05:24 PM
Hi there. I have some 18x12 (inch) paper that I would like to print on -- per the advertisement that's still within the maximum permitted by the machine. However 18x12 does not appear on the predefined list of papers in the system print utility. I have attempted to add a custom size to the Windows print server, but it does not appear on the list in the print utility when I actually go to print a document.
I have consulted the manual which gives instructions for adding custom paper sizes for Mac, but it leaves out any instructions for PC. Is there something I'm missing? Am I supposed to be constrained to only the preselected paper sizes?
Thanks very much!
Isaac
08-04-2023 05:44 PM
Ok, I have found one solution.
I was using the driver software obtained from the official website called:
"HP Universal Print Driver for Windows PCL6 (64-bit) for USB connected printers"
under the "Driver-Universal Print Driver for Managed Services (2)" tab because I only intended to ever use it connected by USB.
I uninstalled this and installed the alternate driver they provide called:
"HP Universal Print Driver for Windows PCL6 (64-bit)"
under the "Driver-Universal Print Driver (2)" tab.
This seems to be the more "modern" print driver and it allowed me to add or import custom paper settings.
Hope this helps somebody.
Isaac