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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Before engaging a service center, you will want to try performing a cold reset and a format and reinstall of the firmware. This is all done through the pre-boot menu, instructions for access are included in the Firmware readme file that you download from the same place as the firmware. Once in the pre-boot menu, go to administrator>startup options and select cold reset. Then go to administrator>format hard drive. Finally, administrator>download to reinstall the firmware.
In the preboot menu there are also diagnostics that you can run to confirm that your hardware is good. The diagnostics show both a hard drive and an EMMC drive, but your system will only have one and the missing one will show a failure. Most 506 series products shipped with an EMMC drive. You can confirm by removing the formatter door and if you do not see a standard 2.5" harddrive then you have an EMMC.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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