HP LaserJet MFP M140w Not Printing

[StevenP1]

I have a HP LaserJet MFP M140w Printer that I purchased about a month ago. It printed fine initially, but for the past week it has stopped printing. I have uninstalled it multiple times, which temporarily resolves the issue. Each time a send a print job to the printer, the printer will print 5-25% of the page. I then get an error message indicating the printer could not print.

I am able to check my print queue and delete the print job. 

I have reinstalled the printer 10+ times. I have restarted the computer. Nothing seems to work.

Welcome thoughts on what might be going on. 

Thanks!

[sandytechy20]

@StevenP1 

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[StevenP1]

Thanks for responding. I am using Windows 11. I should add that I am able to use the printer without any issue when I print documents from my iPhone and Chromebook.

[sandytechy20]

@StevenP1 

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[StevenP1]

Thank you for the suggestions. I followed the steps for uninstalling and reinstalling the printer and for updating the firmware. I was able to print once successfully, but then I began receiving the same error message. I am still able to print from my iPhone and Chromebook, but not from my Windows 11 machine.

[sandytechy20]

@StevenP1 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers