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‎05-22-2019 12:35 PM

HP Recommended
Product: HP Photosmart C309a

From two days I have no black printing bu cartridge is new I just changed

1 REPLY 1

‎05-23-2019 10:47 AM

HP Recommended

@LoSveltoLux

 

Welcome to the HP Support Community!

 

Cleaning the printhead, Updating the printer firmware and Cleaning the ink cartridges may resolve this issue. Let us try these steps: 

 

Step 1: Clean the printhead

  1. From the home screen on the printer control panel, press the Setup button .

  2. Press the down arrow  to select Tools, and then press OK.

  3. Press the down arrow  to select Clean Printhead, and then press OK.

    The printer cleans the printheads and then prints a test page.

Step 2: Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Step 3: Perform the troubleshooting steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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