HP LaserJet Pro M277dw stuck on initializing

[mgonzavega]

I've had the printer for a while now and it has never had this problem. It showed up the first time a few days ago when I turned it on. The printer can't get past the init screen and I can't hear the mechanical noises it used to produce at startup. I've read lots of other messages on this forum and you answered them by providing a factory reset procedure sent by private message.

I already tried the following and had no luck at all.

1. Disconnect USB/Network/FAX and power on the Standalone unit.

2. Check and remove any packaging material inside the printer and toner cartridge.

3. Try different power source.
4. Perform a power cycle by unplugging the power cord while the power is on and plug it back.
5. Perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and if there is a power switch, keep the switch in ON position for 30 seconds before reconnecting the power cord.

6. Turn Off the printer for 3 min and then try turning on the unit.

[Jay_G24]

Hi @mgonzavega,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is stuck on the initialization screen

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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