• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-12-2023 10:16 AM

HP Recommended

I have a HP LaserJet Pro M428fdw connected to a corporate network with 5 workstations. Beginning of last week, one workstation stopped being able to print pdf. Every print resulted in an error 21.00.00 on the printer and an empty page coming out. Reinstalled all drivers, hp smart app,.. but did not fix the issue.

 

The days after, the other workstations started showing the same behavior. Until all stopped being able to print pdf's. Same error on printing. All other formats still printed fine.

 

I have now installed the HP Universal Print Driver for Windows PCL6 (32-bit) on all workstations, which fixes the issue and allows us to print pdf's using this driver. But the default drivers which are automatically added in Windows still do not work..

 

I'm wondering if a new driver update has been pushed through windows update which could have caused this abrupt issue?

 

 

Category:
Reply
1 REPLY 1

‎02-12-2023 11:51 AM

HP Recommended

Windows update can mess up original drivers making strange issues like yours.




My profile on LinkedIn

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.