HP LaserJet Pro MFP M428fdw Blue Screen Error D81B089C

[JosephA20]

Hello All,

We have around 30 printers that seem to just suddenly after 30 - 60 seconds blue screen and produce an error code D81B089C. Have performed service mode reset, same issue. I have a case open and was advised they need to be replaced, all 30 printers? Any help would be appreciated. I cannot find error code diagnostics or a way to downgrade the firmware to test.

Thanks.

[Repairatrooper · Accepted solution]

Do they work properly if not connected to network or USB? If so you could have a corrupted device sending bad print jobs. Also ensure these are plugged directly into  the wall and not a splitter or surge protector. 

[JosephA20]

I appreciate your response. I wanted to post this so others will be able to track this error down since there's not much information online. Our new building has eco friendly "smart" outlets that are controlled by a lighting server. Lets say there was some tweaking going on the night before that dropped  the output below the specifications of the printers. Once the changes were reverted, we rebooted the printers and all is good. Not many cases would pertain to this, however, I would like to stress that these error codes in most cases are power related one way or another.

Thank you!