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Locked

‎02-07-2025 05:46 PM

HP Recommended

HP LaserJet Tank 2504dw

flashing exclamation point. I can stop it by holding info button for five seconds but nothing prints.

Toner lights do not light up , but computer says it has toner.

Toner "locked" cannot unlock.

I've turned off and on many times, unplugged several more , Tried reset using Wireless and X button.

No jams

 Frustrated.

1 REPLY 1

‎02-08-2025 06:49 AM

HP Recommended

Hello @prsssss ,
Welcome to the HP Support Community!

I'm surprised you didn't see an error code.

@prsssss wrote:

... Toner lights do not light up , but computer says it has toner.

Blinking lights https://support.hp.com/us-en/document/ish_5870676-5185187-16

When the toner levels show low on the toner level indicator, follow these steps to refill the toner.

https://support.hp.com/us-en/document/ish_5121600-5118750-16

 

Low toner can cause poor print quality. Check the toner level and refill if required.

https://support.hp.com/us-en/document/ish_5870717-5178041-16

 

Important: also download the manual here: https://kaas.hpcloud.hp.com/pdf-public/pdf_4621151_en-US-1.pdf

 

Which error codes are displayed?

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
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