HP LaserJet m203dw not printing from Macbook Air after replacing the toner

[jakey-b]

Hey there. I just replaced the toner in my HP LaserJet Pro m203dw (CF203A, per the standard recommendation on the HP website) and now my print jobs disappear without finishing.

Inside the "Printer Center" app, the status goes from "Connected to Printer" to "Waiting for job to complete" to the job disappearing with no printing having happened.

When I go to Apple Icon -> System Settings -> Printers, I see the "Model" is HP LaserJet M203-206-Airprint. Driver Version 3.0.

I'm running Mac OS Sonoma 14.5 with an Apple 3 chip.

I've printed from this computer before. 

At first, I was able to successfully print 6 pages of a longer print job (~106 pages) from Google Docs, but then that job disappeared before finishing. When I try to print the remaining 100 pages, I get the above issue.

I've been able to go to a random web page (Amazon) and print. I've also been able to run print diagnostic tests from HP Smart and print. Fix & diagnose did not change any issues. Likewise, all diagnostic tests are either "Pass" or "Excellent."

When I try to download my print selection from Google Docs into Preview and print, I'm unable. This is true even if I select the whole document, 1 page, or a larger subset of pages.

However, if I try to print the entire Google Doc (371 pages), it prints. (I stop it because I don't want it to print all the first 250ish pages). Somewhat similarly, if I try printing an odd number of pages, I hear the printer activate but then the print job disappears before anything prints.

There are no files in ~/Library/Printers, although this shouldn't be an issue because 6 pages DID print, and I can print a regular Chrome webpage.

If I try to print from the Google Docs app on my phone, I get "AirPrint Error | Please try again."

I've tried rebooting both the printer and my laptop. No change. The printer is loaded with new paper and new toner and everything is properly plugged in and turned on.

I'm stumped. I don't think the new toner matters.

I can't find any information on how to reset AirPrint configuration—and more importantly, nothing about my phone <> printer relationship should have changed.

Help?

[Nal_NR]

Hi @jakey-b,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your printer. 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

This might require one-on-one interaction to fix the issue. I recommend you contact phone support for further assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.