HP Laserjet 4015n displays error message "Load Paper" but paper is already loaded!

[MrHamilton2024]

HP Laserjet 4015n displays message 'load paper' but paper is loaded.

[Sneha_01]

Hi @MrHamilton2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP LaserJet 4015n displays a "Load Paper" error despite having paper loaded, it usually indicates an issue with the paper detection system or a mechanical problem. Here’s a detailed troubleshooting guide to help you resolve the issue:

1. Check Paper Tray and Paper

• Verify Paper Tray: Ensure the paper tray is properly seated and fully inserted into the printer.
• Check Paper Size and Type: Make sure the paper size and type settings on the printer match the paper loaded in the tray. If the settings do not match, it could cause an error.
• Inspect Paper: Make sure the paper is not wrinkled, stuck together, or improperly loaded. Paper should be aligned correctly and not exceed the tray’s capacity.

2. Examine the Paper Feed Rollers

• Check Rollers: Open the paper tray and inspect the rollers for any debris or paper dust. Clean the rollers with a lint-free cloth slightly dampened with water or isopropyl alcohol.
• Replace Rollers: If the rollers are worn out or damaged, they might need to be replaced.

3. Inspect Paper Sensors

• Locate Sensors: Check for paper sensors inside the printer that detect when paper is present. These sensors are often located near the paper trays or the paper path.
• Clean Sensors: Dust or debris on the sensors can cause false readings. Gently clean them with a soft, dry cloth.

4. Check for Paper Jams

• Examine Paper Path: Look for any paper jams or obstructions in the paper path. Remove any stuck paper or debris carefully.
• Inspect Inside: Open all compartments and carefully check for any paper or objects that might be causing a blockage.

5. Reset the Printer

• Power Cycle: Turn off the printer, wait for about 30 seconds, and then turn it back on. This can sometimes reset the printer’s error state.
• Factory Reset: If power cycling doesn’t help, you might need to perform a factory reset. Consult the printer’s manual for instructions on how to do this.

6. Check Printer Settings

• Paper Settings: Go into the printer’s settings menu (either on the printer’s control panel or through the printer software on your computer) and ensure the paper size and type settings are correctly configured.
• Update Firmware: Check if there are any firmware updates available for your printer and install them. Firmware updates can sometimes resolve hardware-related issues.

7. Inspect the Tray Sensors

• Ensure Proper Alignment: The sensors that detect the presence of paper in the trays must be aligned correctly. If they are out of place, they might not detect the paper properly.

8. Check for Printer Errors

• Review Error Codes: Look at any other error codes or messages displayed on the printer’s control panel. They might give additional clues about the problem.

9. Consult the Manual

• Refer to the User Manual: Consult the HP LaserJet 4015n user manual for specific troubleshooting steps related to paper loading issues.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support