HP Laserjet M140we stopped printing

[lajis]

I cant even register my printer with the serial number and product name to reach support as I could earlier when similar error ocurrd. Ít is like the printer dont exist anymore

The printer stopped working yesterday, I thought it need a new toner and i put one ine, that one do not work either. I have been printing offline with usb cable for the last year no problem. I am testing the different hp apps for troubleshooting. nothing. I put back the old  toner and it starts to work for mabye an hour and now it stopped again to print on both toner. 

Only time i can get it to print is if I let it rest for ca 10-15 min, I put back the old toner, then i can press out one print before is stops printing. When i push the print buttom on my computre, the printer react it starts to spin for a couple of seconds and then stop. I do not have access to 2.4 GHz wi-fi at the moment. I tried to put of a direct link between computer and printer unsuccessfully.

[Max3Aj]

@lajis, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're having a frustrating time with your HP Laserjet M140we printer. Let's try to troubleshoot this step-by-step:

✅Hard Reset the Printer

Do a full hardware reset:

1. Disconnect USB cable from both printer and computer.
2. Turn off the printer.
3. Unplug the power cord from the back of the printer.
4. Wait 3–5 minutes.
5. Reconnect everything and power it on.

Then try printing with USB only, no apps or HP Smart.

✅Fully Uninstall and Reinstall Printer Drivers

On your PC:

1. Go to Control Panel > Devices and Printers.
2. Remove all instances of the M140 printer.
3. Go to Device Manager > Print Queues, remove the device if listed.
4. Now uninstall all HP software from Apps & Features.
5. Restart your PC.

Then download the basic driver package here (not HP Smart): HP Support

✅Try HP Smart in USB Mode Only

• Download and use HP Smart only after a clean reinstall.
• Open HP Smart > click Add Printer > make sure to pick the USB version.
• Avoid adding the printer over Wi-Fi for now.

✅Check Cartridge Compatibility

Make sure the new toner is:

• Genuine HP.
• Not expired or used in another printer (some toners are "locked" after being installed in a different printer).
• Clean the chip/contact area gently with a microfiber cloth if needed.

✅Firmware Update (Optional but Suggested)

• If your printer prints even once, immediately go to HP Smart > Printer Settings > Update Firmware.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support