Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-27-2022 09:10 PM - edited ‎01-27-2022 09:51 PM

HP Recommended

Tried resetting printer to defaults. Tried new toner. Tried analyzing selenoid however using a flathead screwdriver I've concluded it is not sticking. Not sure where to go from here. I am hoping I can get this great printer printing color again. If not, it's a fine monochrome machine. Thanks for any possible help.

Category:
3 REPLIES 3

‎01-27-2022 09:29 PM

HP Recommended

The model number you have listed M401 is a monochrome only printer, it has no ability to print in color.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-27-2022 09:52 PM

HP Recommended

Sorry. I updated my title. It is for sure a color LaserJet.

Was this reply helpful? Yes No

‎01-28-2022 12:30 AM

HP Recommended

To clarify, if you print the demo page from the control panel, that is monochrome? What is the status of your supplies? When one color cartridge is empty many laser printers will keep printing but revert to monochrome only.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.