HP Laserjet Pro MFP 3301sdw event code 57.01.00.

[roblanderson2]

Bought a printer from an amazon reseller and got the event code 57.01.00.  Talked to tech support and updated the firmware and reset the to the factory settings.  Still get the same error message.  I do not have a warranty on the printer.  I understand from other posts that his may be a mechanical issue.  Is this something that can be fixed easily?  If so, what parts do I need to make this repair.  Any information is appreciated.  Thank you in advance!

[Garp_senchau]

@roblanderson2,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

It sounds like you're dealing with a mechanical issue if you've already updated the firmware and reset the printer to factory settings, yet the error persists. The 57.01.00 error code typically relates to the print head or related components, like the main fan or motor.

Since you don't have a warranty, fixing it yourself could be possible, but it depends on the exact cause. Here's a general idea of what to check:

1. Fan: If the fan is not working properly, it could be causing the error. You might need to replace the fan.
2. Main Motor: A malfunctioning motor could also lead to this error.
3. Print Head: In some cases, the print head or its connection might be at fault.
4. DC Controller: If the fan and motor are fine, the DC controller might be the issue.

If you're comfortable opening up the printer, I’d recommend checking the fan and motor first. You might need to order a replacement fan, motor, or DC controller, depending on which part is faulty.

If you're unsure, it might be worth seeking out a repair technician or looking for detailed guides online for your specific printer model.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[Repairatrooper]

A 57 error is a fan issue and in this case would indicate an issue with the main fan. Sorry HP's tech site is currently down i cannot provide a part number but if you refer to a KB article I wrote about sourcing parts it might help you.

Not all parts are available but this KB article should provide some guidance on sourcing parts. https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-find-replacement-paper-trays-or-any-oth...

[Repairatrooper]

As HP does not classify this series as serviceable, no parts are listed. However, this model is nearly identical to the 4301 and the main fan part number is RK3-0397-000CN.

Remove the side cover and check the part number on the fan. Refer to the 4301 repair manual here for guidance https://kaas.hpcloud.hp.com/pdf-public/pdf_9452560_en-US-1.pdf

[RAConsult2]

This is great info!  Thanks so much for the help.  I will open up the printer and check the fan.