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‎12-15-2020 06:50 PM

HP Recommended
Product: HP Compaq Pro 6300 MT
Operating System: Microsoft Windows 10 (64-bit)
‎08-21-2020 10:28 AM 
hello   My hp printer MFP M26nw not initialized, stuck on the initialization state and its motor not work, after few second its scaner move and nothing.  By permanent reset no solved."  
 
Exactly like "jamejam72" wrote. I too, tried hard reset (plug off and plug in after awhile). Did not work. Stuck on "initializing". The printer is connected with a USB cable.
Also, the wifi -button glows blue and I cannot turn it off (therefore I assume the USB cable is "turned off" because the wifi button is on). The keypad does not respond at all. Except for the power button. So, I cannot use printer´s menu to reset.
Category:
1 REPLY 1

‎12-30-2020 03:11 PM

HP Recommended

@Psalmi

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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