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‎12-17-2020 02:53 PM

HP Recommended
Product: HP Laserjet pro m29w
Operating System: Microsoft Windows 10 (32-bit)

I recently purchased an HP Laserjet pro m29w. For the past 2 months it has worked great, now, when i need it most... i am getting an error that IT WILL NOT PRINT, due to DOOR OPEN. 

there is no door open. Why would HP program in an error like this to stop printing???

 

I found something in a user group where an alleged HP support person said to unplug, from back and from the wall. i have done that no less than 3 times... 

 

so, right now, after about only 10 weeks of owning the printer it is not working. 

 

HELP!

1 REPLY 1

‎12-23-2020 12:20 PM

HP Recommended

@knmartin

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Also, let's do a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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