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‎01-22-2023 10:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP M140we starts with ER 75 with a new store HP 141A toner after we cancelled HP Ink subscription. App displays "Validating" and does not change this status to recognize our new HP 141A cartridge. We tried unplugging printer, we reset the WIFI and reinstalled the printer per all HP instructions in similar forums and we cannot print.  

22 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2023 01:21 PM

HP Recommended

Replying to my own: HP support had to reset my printer via remote so it released my cancelled Ink toner  subscription cartridge configuration and recognize my new HP store toner. 

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11 people found this reply helpful
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1 REPLY 1

‎01-22-2023 01:21 PM

HP Recommended

Replying to my own: HP support had to reset my printer via remote so it released my cancelled Ink toner  subscription cartridge configuration and recognize my new HP store toner. 

11 people found this reply helpful
Was this reply helpful? Yes No
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