• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-24-2023 01:20 PM

HP Recommended
Operating System: Microsoft Windows 11

My company switched out my HOP laptop with a Windows tablet with Windows 11. I was trying to setup my HP M507 MICR check printer check printer. I have not been able to print to this printer since the switch. I first received an error message Error: 49.1A.01. With the help of my IT department, we reloaded the driver to the tablet, and restarted it several times and still unable to print. Now, it has been stuck in the Initializing mode (do not unplug) for three days and just keeps counting up; currently at 124056. The IT person said as long as it's moving it's doing something. I feel like this is not necessarily a good sign and something should be done as it could just keep running indefinitely like this. Any suggestions? I read online the suggestion to disconnect the ethernet cable and do a hard restart, but not sure if that is the HP suggested course of action. Please help:)

2 REPLIES 2

‎05-24-2023 01:25 PM

HP Recommended

The first step would be to turn the printer OFF and disconnect the ethernet cable from the printer. 

Turn the printer ON without ethernet to see if will it boot to Ready. If that doesn't help cold reset is the next step.

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎05-24-2023 01:43 PM

HP Recommended

That worked!!! Thank you so much. I am FINALLY able to print again after being down for a week. I wish I had thought to post this Monday. Thank you for your super quick response and resolution.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.