HP MFP 178nw prints the same page repeatedly and has false paper jams

[supergraeme]

Hello.

My HP MFP 178nw will happily print the first page of something, but as soon as that page comes out, the printer flashes paper jam. There is no paper jam, so I open and close the ink door, whereupon the printer will print the same page again. This will happen as many times as I open and close the door.

The only way to stop it is to turn the printer off and on again (as well as opening/closing the door) and clearing the print queue. It is also very difficult to clear the print queue without restarting whichever device I'm using. I've done the Print Spool thing which works, but I'm pretty sure that only happens because the printer is 'holding' the file.

This happens using my personal Windows 11 laptop (LG)), my work Windows 10 Enterprise laptop (Dell) and my Android phone though the HP Smart app.

I've updated to the latest firmware which hasn't helped.

Any suggestions?

Thanks!

[Nal_NR]

Hi @supergraeme,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

If you have performed all the steps from this document and still having issues, it could be hardware.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[supergraeme]

Sadly this hasn't worked. I've contacted Currys (the store I purchased it from) and they've directed me to HP to get it repaired.

[Nal_NR]

Hi @supergraeme,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed. Do keep us posted if anything. 

[supergraeme]

HP Customer Services are sending me a new printer. I appreciate the reply but 'turn it off and on again' was.... limited.