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‎07-27-2022 10:30 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 11
Product: HP LaserJet Pro M277dw
Operating System: Microsoft Windows 11 (64-Bit)

I've had the printer for a while now and it has never had this problem. It showed up the first time a few days ago when I turned it on. The printer can't get past the init screen and I can't hear the mechanical noises it used to produce at startup. I've read lots of other messages on this forum and you answered them by providing a factory reset procedure sent by private message. I'm writing to ask if you please could message me with that procedure as well, unless you have any better guess on what the problem can be.

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