HP MFP M283fdw won't print pdfs!

[GJSUG]

It shouldn't be so hard to print something.  The brand new printer won't print pdfs and constantly shows as offline. The 2 issues appear to be separate.  I've tried to use the HP (not so) Smart app but ended up with the internal error message below. Any suggestions before I bin the printer and go back to Canon? 

[Raj_05 · Accepted solution]

Hi @GJSUG,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating dealing with those issues! Let's tackle them step by step.

Issue 1: Printer Offline

Steps to Try:

Check Physical Connections:

• Ensure all cables are securely connected between the printer and your computer or network.
• If it's a wireless printer, ensure it's connected to the correct Wi-Fi network and the network is functioning.

Restart the Printer:

• Turn off the printer, wait for about 30 seconds, and then turn it back on. This can sometimes reset connection issues.

Restart Your Computer/Device:

• Sometimes the issue is with the computer or device not recognizing the printer. A restart might help.

Check Printer Settings:

• Make sure the printer is set to "Online" or "Ready" mode. You can usually check this on the printer's display panel.

Printer Driver:

• Ensure the printer driver is correctly installed on your computer. If not, download and install the latest driver from the HP website.

 

Issue 2: PDF Printing

Steps to Try:

Update Adobe Acrobat Reader:

• If you're using Adobe Acrobat Reader to open PDFs, make sure it's updated to the latest version. Older versions can sometimes cause printing issues.

Print as Image (Adobe Acrobat):

• Open the PDF in Adobe Acrobat Reader.
• Go to File > Print.
• Click on the "Advanced" button.
• Check the box that says "Print as Image."
• Try printing again.

Alternative PDF Viewer:

• If you're using Adobe Acrobat, try opening the PDF in a different PDF viewer like Chrome or Firefox's built-in PDF viewer, then try printing.

 

HP Smart App Internal Error

This could be related to a software glitch. Here are some steps to try.

Update HP Smart App:

• Make sure the HP Smart app is updated to the latest version. Updates often fix bugs and errors.

Clear App Cache (Android):

• If you're using the app on an Android device, go to Settings > Apps > HP Smart > Storage > Clear Cache.

Reinstall HP Smart App:

• Uninstall the HP Smart app, restart your device, then reinstall it from the app store.

Check Permissions (iOS):

• If you're using an iPhone or iPad, make sure the HP Smart app has the necessary permissions to access files and printers in your device settings.

 

Additional Tips:

Test with Other Documents: Try printing a different type of document (like a Word file) to see if the issue is specific to PDFs.

HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor utility. It can often diagnose and resolve common printing problems with HP printers.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GJSUG]

Hi Aiden, many thanks and much appreciated.  The printer is now doiing as it's told!! 🙂