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‎10-16-2024 04:26 AM

HP Recommended

HI,

Has just received this printer and it was diagnosed with a formatter board issue causing the LCD not to function.

I found the problem was caused by a corrupted firmware.

Below are the steps I took to solve the issue.

 

- Connect a LAN cable with internet access

- Turn the printer on

- Wait for the initialisation to complete

- Open the front door and close it to initiate a test print (toner access door)

- the print will not complete if the firmware is the issue

- Open and close the paper tray

- The LCD should lit up with service options (Blue background)

- Select "Settings" and "Partial reset"

- The printer will download the latest firmware and Apply it

- Once done it should boot normally

 

Hope this is helpful to someone

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2024 07:01 AM

HP Recommended

Hello @McAllan10, how are you ?

 

Thank you very much for the tip.

If you mark it as solved, it becomes more practical for it to be a research topic in search of solutions.

 

Best regards

 

 

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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View solution in original post

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1 REPLY 1

‎10-16-2024 07:01 AM

HP Recommended

Hello @McAllan10, how are you ?

 

Thank you very much for the tip.

If you mark it as solved, it becomes more practical for it to be a research topic in search of solutions.

 

Best regards

 

 

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No
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