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‎11-17-2016 07:21 PM

HP Recommended
Product: hp officejet 4630

i bought the HP officejet 4630 for my son at college...  when we go to print, it takes the page through, and makes sounds as if it's printing, but then the page is blank.  The ink levels show there is ink in the cartridges.  We've tried shutting the printer down and restarting.  Any ideas?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2016 11:23 AM

HP Recommended

Greetings!!@barbara-a

Welcome to the HP Forums! 
I saw your post on how your HP OFFICEJET 4630 printer having a print quality issue.

I am happy to help you with this issue.

Don't worry as I have a few steps that should help fix this issue : Click here

Please let me know how this goes.

I'll be eagerly waiting to assist you with same,

Cheers 🙂

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎11-18-2016 11:23 AM

HP Recommended

Greetings!!@barbara-a

Welcome to the HP Forums! 
I saw your post on how your HP OFFICEJET 4630 printer having a print quality issue.

I am happy to help you with this issue.

Don't worry as I have a few steps that should help fix this issue : Click here

Please let me know how this goes.

I'll be eagerly waiting to assist you with same,

Cheers 🙂

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

Was this reply helpful? Yes No

‎11-22-2016 02:20 PM

HP Recommended

Thank you, i went through the first few steps and then replaced the black cartridge, now works fine!  thank you!

Was this reply helpful? Yes No
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