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‎01-14-2021 02:04 PM

HP Recommended

anyone know how to fix an error message of Ox6100004a

 

Category:
1 REPLY 1

‎01-18-2021 03:14 AM

HP Recommended

@CHARNALBERT, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

Make sure there are no paper jams inside the printer and the print carriage is moving freely - Paper Jam Error

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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