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‎02-02-2020 03:51 AM

HP Recommended
Product: Officejet Pro 6960
Operating System: macOS 10.13 High Sierra

My HP office jet Pro refuses to print blue.

  • I have already cleaned the printer heads 1000 times via the application and on the printer itself
  • I have already cleaned the printer heads manually
  • I have already replaced all printer cartridges
  • I am using ColorLok paper
  • I am using original HP Instant Ink cartridges

I'm desperate and don't know what else to do.

Can anyone help me?

Test page = NO BLUETest page = NO BLUEGescande afbeelding 1.jpgCalibration page = NO BLUECalibration page = NO BLUEPrinter cleaning report = NO BLUEPrinter cleaning report = NO BLUE

7 people had the same question
1 REPLY 1

‎02-04-2020 02:31 PM

HP Recommended

@GuyLemmens

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At his point I would request you to contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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