HP OJ 3830 - DISPLAY BLANK (BLACK) NOT VISIBLE + CANT FIX "PRINTER OFFLINE"

[MaMfulu]

Hello all,

First things first 😅

HEEEEEEEEELLLLLLPPPPPPPPPPPP

** Have have been trying all solutions provided ONLINE . But nothing is helping" **

>> Printer bought in 2018 ->> NO WARRANTY (Due to moving stayed in storage room)

>> Started Using it end of 2019 when i also found out that the display was deffect

>> COULDNT BRING IT BACK - Luckyly i was able to use it thought the app- UNTIL NOW 😭😭

*** PROBLEM #1 - DISPLAY DEFFECT

The display of my printer is blank (click sound = OK, so probabley functioning) but BLANK. Meaning i cannot not factory reset my printer. Even with the display not visible, i haven't had any problem printing , Because I was doing everything through the HP_SMART app on my phone (android).

***PROBLEM #2 - OFFLINE

Yesterday I decided to fix the problem i had between my printer and my Macbook. Because even with the APP on my macbook it still wouldnt print, always had to do it from my phone. All i tried to do i fix the printing problem by following steps, and following instructions. As i was trying to fix it. It send me on "hpf43909961c9d.local ......."  and then somehow i found myself PRINTERLESS.

And because the display is deffect i cannot manualy fix, nor can i do it through the laptop, as i don't have the USB cable😓😭.. No matter what i want to do, i need a "USB CABLE" or "WORKING DISPLAY" both of which i don't have.

PLEASE HELP PICTURED BELOW

This is how it has been for the longest i can rememeberwireless bleu ligth keep blinking (dont think it used to do this before)diagnose fix ?printer offlineprinter offline2

[Jay_G24]

Hi @MaMfulu,

I'd like to help!

Let's first try and resolve the printer display issue 

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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