• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-30-2019 02:04 PM

HP Recommended
Product: HP OJ Pro 9015
Operating System: macOS 10.14 Mojave

I just got the HP OJ Pro 9015 All-in-One printer (which I like very much - especially with the HPSmart app). However, I don't see a photo paper tray area. Do I just change paper and adjust the paper sides?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2019 02:35 PM

HP Recommended

Yes,

Officejet printers do not have a dedicated photo paper tray.

Remove and replace Plain Paper with Photo Paper by adjusting the paper sides, when closing the tray be sure to follow the prompt on screen to change the Photo Size and Type for the printer, also be sure to change a such from your printer driver on the computer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-30-2019 02:35 PM

HP Recommended

Yes,

Officejet printers do not have a dedicated photo paper tray.

Remove and replace Plain Paper with Photo Paper by adjusting the paper sides, when closing the tray be sure to follow the prompt on screen to change the Photo Size and Type for the printer, also be sure to change a such from your printer driver on the computer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.