• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-13-2020 12:08 PM

HP Recommended
Product: HP Office Jet 3830

We have a Hp OfficeJet 3830, when it goes into sleep mode, the only way to print to it again is to power cycle the device, if users send prints to the device it doesn't wake from sleep mode and the prints stay queued on their PC

 

We've tried updating drivers, resetting the device to defaults but same issue, device won't come out of sleep mode wihtout a power off / on.

 

Once you turn it office it will print all the documents you want until it goes into sleep mode again then is shuts down.

 

Please note Im not a techie and want a simple user explanation of how to address this problem.

 

Category:
1 person had the same question
1 REPLY 1

‎09-15-2020 02:25 PM

HP Recommended

Hi @Daudey55,

 

I'd like to help!

 

To better assist you -

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  2. How is the printer connected to your device Wifi or USB?
  3. Is your printer connected to home or public network?

 

 Kep me posted for further assistance.

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.