HP Office Jet 4650 stuck on "idle"

[Trochelle71]

Hi-I have a HP Office Jet 4650 and when I try to print and it says "error printing",  When I open the print job it says "IDLE".  I've been trying for the few days to get it to print and nothing is working.  I've followed HP and other online sources.  

Any assistance would be greatly appreciated. 

[sandytechy20]

@Trochelle71

Welcome to the HP support community.

Are the printer and computer connected to the same network?

If yes, follow these steps:-

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

• Make sure there is U.S. Letter or A4 size, unused, plain paper in the input tray.
• On the printer control panel, swipe the display to the left, and then touch Setup.
• Touch Tools.
• Swipe up on the display, and then touch Network Configuration Report.
• A Network Configuration Page prints up to three pages of information.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.