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‎07-21-2021 04:02 PM

HP Recommended
Product: HP Office Jet 9010
Operating System: Microsoft Windows 10 (32-bit)

In a previous thread it was mentioned to reply to the thread to get the instructions on how to down grade the firmware to a date back in 2019.  Can I please get a copy of the instructions?  Thanks in advance!

1 REPLY 1

‎07-24-2021 07:01 AM

HP Recommended

@Argusknows

 


Welcome to HP Support Community


I would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c06435019

 

We will not be able to downgrade the Firmware but if the issue persists we could try a Semi full reset


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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