HP Office Jet Pro 8600 (N911a) Getting a "General Printer Error" does not resolve by powering off/on

[JTJAM]

Office Jet Pro 8600 (N911a)

Getting a "General Printer Error" that does not resolve by powering off/on

How can I diagnose and fix this?

Please help

[Hawks_Eye]

Hi @JTJAM 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That "General Printer Error" can be frustrating, but let's try a few steps to resolve it:

Power Reset the Printer

• Turn off the printer.
• Disconnect the power cable from both the printer and the wall outlet.
• Wait 2-3 minutes to allow the printer’s internal components to reset.
• Plug the power cable directly into a wall outlet (avoid surge protectors).
• Turn the printer back on and check if the error persists.

Check for Paper Jams

• Open all access panels and carefully inspect for jammed paper, torn pieces, or debris.
• Ensure no paper is stuck in the printhead path.
• Close everything properly and restart the printer.

Reseat the Printhead

• Open the printer’s cartridge access door.
• Remove all ink cartridges.
• Lift the printhead latch and carefully remove the printhead.
• Wipe the electrical contacts with a lint-free cloth slightly dampened with distilled water.
• Reinstall the printhead and cartridges, ensuring everything is securely seated.

Update the Firmware on an HP Printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
• Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer:
  HP Firmware Update Guide

Perform a Semi-Full Reset

• On the printer’s touchscreen, tap the Setup icon.
• Go to Printer Maintenance > Restore or Reset.
• Choose Restore Factory Defaults.
• If the printer restarts normally, set it up again.

Check Power Supply

• Ensure the printer is using the original HP power adapter.
• If using an aftermarket power cord, switch to an HP-compatible one.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye