HP Office Jet Pro 9010 Error code B305DFF9

[LHeitzman]

My printer has a blue Error screen with code B305DFF9 and flashing lights. I have unplugged it after it reboots it is still having the issue. I believe I need to factory reset it. 

[Jay_G24 · Accepted solution]

Hi @LHeitzman

I'd like to help!

I understand you are receiving "b30" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[belindacb]

Jay,

Can you send me reset instructions as well for a HP office jet pro 9010.  I am having an issue with getting a blinking blue screen with error code B305DFF9.

Thank you in advance for your assistance.

Belinda

[DRW08]

Why does the 'solution' to this error code need to be private messaged?

I am having the same issue, as are many others, so please make the solution public, or private message it to me, please.

Many thanks.

I have run the Print and Scan Doctor, but it fails to complete the diagnostic stage - there are no Windows or HP printer updates to be done - all is up to date.

[DRW08]

It appears this has been an issue for many for quite a while.

Do HP monitor this support forum?

In summary:

Factory reset does not seem to work for any period after the re-set.

My operating system and printer software is up to date.

in any event, this is not a substantive, long-term solution.

Come on, HP, please provide a real, reliable, long-term solution and let everyone know it is available.

Thank you

[JurgenS]

Dear Jay,

I have the same issue where my All in One 9015 stalls with the blue screen and error code B305DFF9, this used to appear every now and then but recently multiple times per day.

What does factory reset comprises of? I have a schedule of planned switching on and off per week day, will these settings disappear with a factory reset?

Can you provide me the factory reset info for my specific device? 

Thanks in advance

Jurgen

[Betty0610]

@JurgenS

Welcome to the HP Support Community.

I'd be happy to assist you with the error code.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[JurgenS]

Hi, 

Ik would love to confirm the provided solution as "accepted solution" but could not find this button or tickbox.

[JurgenS]

The semi-reset instructions HP support provided resolved the issue, thanks!

[Betty0610]

@JurgenS

Here is the public post link: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Office-Jet-Pro-9010-Erro...

You can find my public post addressed to you and mark that as "Accepted as Solution" 

Thanks 🙂