HP OfficeJet 3830 Trouble printing in color

[CeCeS]

OfficeJet 3830 is connected wirelessly to my Dell desktop.  I am having trouble with printing documents in color.  On occasion, the color feature has worked but at currently it is not.  I have done everything known to me to try to resolve (e.g. deinstall/reinstall printer - including drivers; clean color cartridge contact points, changed color cartridge for new one, etc.)  When I print an alignment page, the page prints in color!  When I print a "print quality diagnostic" page, it prints in color.  But when I print a Word document that has color, it prints in black and white.  My print settings for the document(s) have been checked and are showing "color."  HELP!  I don't know what else to do to try to determine why I cannot consistently print color documents!

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Please let me know the results,

Shlomi