HP OfficeJet 3830 is eating paper then says no paper

[7maryellen]

my printer will start to grab a piece of paper, it will get caught/crumple in one corner of the feeder, and then the screen says there is no paper loaded. i've tried cleaning the rollers and nothing is working. 

[Dragon-Fur]

@7maryellen 

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@7maryellen wrote:

my printer will start to grab a piece of paper, it will get caught/crumple in one corner of the feeder, and then the screen says there is no paper loaded. i've tried cleaning the rollers and nothing is working. 

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The problem could be - for example:

• The paper is too dry, too damp (yes, these are real things).  Paper could be too thick, too thin, colored, curled, stuck together.
• The settings (for example, the Media - kind of paper) could be wrong for the current job.
• The printer may need a power reset (explained in the documents below).
• The printer might be broken - though this is the last consideration and less likely the case until all other options have been tried / tested / eliminated.

Known solutions here:

 An 'Out of Paper' error displays, printer does not pick paper

and

 'Out of Paper' Displays, Printer Does Not Pick Paper

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series

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