HP OfficeJet 3830 printer power light blinking, console display froze on HP logo and loading bar

[DenizSesli]

Hello we have a HP3830 printer. the power button flickers and the display screen has a bar but frozen how can i solve this problem? 

[Raj1788 · Accepted solution]

@DenizSesli

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

Check for the paper jam in the printer.

Make sure the carriage is moving freely.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[DenizSesli]

Thanks a lot i solved it with your help have a great day best regards

[Raj1788]

@DenizSesli

Thanks for the reply

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)

[jb1252]

I have the same problem and this solution did not work.

[rick-s]

@jb1252

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about posting in the community, please feel free to send me a private message.

Thank you.

[sbarajas]

I did as instructed and I have the same issue again. 

[JenniferS720]

Could you also send me those instructions?  Because YET AGAIN, this printer has frozen.  Ugh.  #annoyedAGAIN

[Raj1788]

@JenniferS720

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

[jcbaker27]

I have an HP OfficeJet 3830 printer with this same issue. I tried the posted solution, but it did not work. Any other suggestions?

Thanks, 

Jenny