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‎10-01-2019 10:37 AM

HP Recommended

I am having the same problem.  The small screen has the logo and nothing else.  The 'on/off' button is flashing white.  I have unplugged and replugged in several times.  HELP!

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‎10-03-2019 09:06 AM

HP Recommended

@jcbaker27, Welcome to the HP Support Community!

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Hold the power button down for 10-15 seconds and release it. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check if there is any paper jam inside the printer and if the print carriage is moving freely.

Refer to the steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎10-03-2019 05:12 PM

HP Recommended

@KarenneLyn

 

Could you please help me with the exact model name or the product number of the printer?

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

 

 

Raj1788
I am an HP Employee 

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‎11-25-2019 03:02 PM

HP Recommended

I've also gone through the reset steps and experiencing same issue with HP Deskjet 3830 model.

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