HP OfficeJet 3835 won't print in colour in Windows 10

[cheese1234]

Yesterday I printed a document with colour from ms word and it printed successfully. Then I tried to print another document in colour however it printed the document in black and white. I have tried almost everything, reinstalling drivers, using the hp print and scan doctor, these methods don't work. I have been using this printer for nearly a year now, and prior to that it would work fine. Printing test pages would produce colour, just documents are always in black and white.

[ShlomiL · Accepted solution]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

HP Customer Support - Software and Driver Downloads 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

[cheese1234]

Thank you, it works perfectly well now.

[Hilan]

Hi For some time now I have tried to get my HP DeskJet 3835 to printing colour and followed every instruction so far but nothing is working 😕 Prints only in Black and white but yet the test page colours are fine. Please Help if you can (also Scan Doctor did not change anything). I am using windows 10 on a 64-bit.

🙏

[kenxfromjapan]

Hi,
Please try this:

Please try adding the printer using an IP address -

　1. Select "Start" and type "printers" in the search box.

　2. Choose "Printers & scanners".

　3. Select "Add a printer or scanner".

　4. Wait for the "The printer that I want isn't listed" option to appear, then select it.

　5. Select "Add a printer using a TCP/IP address or hostname" , then select "Next".

　6. Select "TCP/IP Device" in the "Device type" list.

　7. Type the hostname or the IP address of the printer. Select "Next". To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.

　8. Windows should find the printer if the printer is on and configured correctly.

You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the "Device Type" drop-down list. You can also click "Custom" to specify custom settings for the network printer. Select "Next".

ref.
https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-ENVY-5540-won-t-print-in-color/m-p/7383497#M841148

KENXFROMJAPAN