HP OfficeJet 4650 / 4655 Printer Issues

[Sorainzo]

Hello. I recently bought a printer, the HP OfficeJet 4650 / 4655 Printer, and installed all the drivers with everything working fine, however, in the "Printing Preferences" of the WiFi printing, it does NOT give the option to print in Black & White / Grayscale by default as the USB printing does.

This is kind of annoying as I would like to have the option of printing in grayscale by default on the WiFi printing for this printer. I've had plenty of other printers that give you the same options for printing preferences regardless of method of printing, but this printer isn't giving me that option on WiFi printing. You can see what I mean in the 2 pictures that I have attached. Any ideas?

[Echo_Lake]

@Sorainzo

Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

· Press “Windows key” + “r” to get the “Run” window.  

· Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.  

· Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.  

· Go to services again - Start the print spooler.  

· Now check for issue resolution.  

· If the issue persists, also try clean installing the printer drivers. Here are the steps:  

· First, unplug the USB cable from the printer if present.  

· Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.  

· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.  

· Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.  

· Under print server properties, go to drivers - remove any entry there as well.  

· Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.  

· Restart your computer.  

· Please click here to download and install the software.  

· Connect the USB cable if prompted and follow the on-screen instructions to complete the installation. 

Hope this helps! Keep me posted for further assistance.
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