HP OfficeJet 4654 not printing

[TicaLinda]

Hello! I installed the printer in my MAC but it says it isn't printing, it sounds like its printing but it only prints a blob of ink on the top of the page. I tried cleaning the cartridges, fixing priting issues but nothing is working. It thinks it printed but page is blank. I am running IOS Mojave. Please help!

[TEJ1602]

@TicaLinda, Welcome to HP Support Community!

What happens when you make photocopies on the printer? Do you have similar issues?

If yes, follow the steps below-

Print a Print Quality Diagnostic report

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

Clean the ink cartridges

Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, click No. You can stop troubleshooting.

   • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

Try printing.

Hope this helps! Keep me posted. 

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