HP OfficeJet 4656 won’t print black

[giuliabertelli]

Hi, I have a problem with my HP OfficeJet 4656 because it doesn’t print black colour. I checked the level of the colour and it’s full also because I  recently changed it with a new one. What can I do to make it work? Thank you so much. (And sorry for my basic English)

[asmita6658]

@whetrock
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have read your post regarding the printer not printing in black. 

Appreciate you explaining all the details about the printer and isolating the issue. Don't worry I'm here to help!
 
To better assist you -
 
1) Have you attempted any steps on your own before posting on the HP Forums to resolve the cartridge error?
2) Are you experiencing the same issue while making a copy as well?
3) Does this happen while printing a specific document or with all of them?
4) Have you tried giving print job from a different device?
 
In the meantime, let's try these steps -
 
Step#1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.
 
Step#2 Update the printer's firmware -

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 

• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Step#3 Try cleaning the ink cartridges - Refer to step#3, 4 and 5 from this link.
 
You may also refer to this document to know more.
 
Let me know how that goes. 
 
If you wish to help the community grow, you may simply select “Accept as Solution” and hit the purple "Thumbs Up" to say thanks for my efforts.
 
Have a good day ahead.